Credible Corporate Spokespeople

Harris Interactive recently published a survey that measured the percentage of Americans who believe the statements made by spokespeople from certain types of companies. The results are revealing about the opinions American’s have about specific business categories. Here are the results:

Accounting Firms: 67 percent believe, 33 percent don’t believe

Banks: 62 percent believe, 38 percent don’t believe

Health Insurance: 51 percent believe, 49 percent don’t believe

Mortgage: 49 percent believe, 51 percent don’t believe

Credit Card: 36 percent believe, 64 percent don’t believe.

Where does your organization stand in terms of credibility with customers?

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U.S. media love affair with Barack Obama wanes

Like the passing love affairs that Donald Trump has with each new wife, cracks seem to be appearing in the I-Heart-Obama campaign by American media. Today’s article by marketing columnist Denny Hatch is a fair criticism of PR gaffes by the current administration. And this critique is from a man who was an unabashed supporter of the current president. Regardless of your political bent, his comments are right on the mark when it comes to perception vs. reality. It’s an interesting read: http://www.targetmarketingmag.com/article/barack-obama-ceos-dont-understand-art-science-public-relations/2. What’s more, among the many links in the article regarding possible replacements for his presidential press secretary (both Democrats & Republicans), I found this particular video clip  from an interview with George Will on the Charlie Rose show circa 2008. Note this juicy quote: “The three great love affairs in world history were Romeo & Juliet, Abelard and Heloise and the American Media and Barack Obama. And we’ll see how long this one lasts.”

Posted in Public relations | Tagged , , | 18 Comments

Smear Campaign By Toyota PR or By Victims’ Lawyers?

According to an article from the Washington Post http://www.washingtonpost.com/wp-dyn/content/article/2010/05/14/AR2010051405390.html?hpid=topnews, Toyota recently conducted opinion polls designed to test messages that would discredit researchers who criticized the company’s actions following the sticky accelerator problems of recent months. At the heart of the story, are the actions of a polling firm (and its associated PR agency) that were designed to debunk the credibility of experts who testified before Congress about Toyota’s failure to respond adequately to this safety issue. And there you have what seems to be a straightforward story: influencing public opinion using research practices designed to directly attack “unfair or false assertions.” However, the story seems even more misleading, or confusing the more you read: the individuals involved appear to already be biased against the automaker! One is an auto industry safety consultant who authors a blog critical of Toyota. The other man is an auto technology professor in Illinois who conducted a study that supposedly revealed Toyota engine design flaws. (Toyota officials claim the same test would generate the same results for all automobiles.)  Oh, and by the way, the safety consultant works with victims’ attorneys. Is the headline of this story misleading? The idea of intimidating witnesses is wrong and likely illegal, but what of the credibility of the witnesses themselves? If your business was threatened by nasty bloggers (allied with lawyers intent on destroying your company or suing you for millions) or a “test” conducted by a vocal critic, wouldn’t you deem it fair to present the facts and tell your side of the story? It goes on every single day in American politics with candidates and elected officials fighting each other through research, opinion polls, pseudo-science, etc. Case in point: When was the last time you had a rational conversation with someone about the Theory of Global Warming (now called “Climate Change” by proponents) without getting into a heated discussion–pun intended–with someone who has plenty of evidence and science that appears to be politically motivated? Ugh.

Apparently more details of this particular Toyota poll will be made public next week. Then we’ll likely hear more about how egregious the actions were by Toyota…but perhaps what will be lost in the message is whether or not the critics themselves are legitimate. Ask yourself this, do they have a personal investment or professional credibility at stake? What is their motivation? What do they have to lose or gain? Of course Al Gore will promote his environmental world view. He stands to make a lot of money by promoting hysteria. Perhaps this post didn’t go where you thought it would, but let me leave you with one more thought: follow the money trail and it will always reveal much more. Your thoughts?

Posted in Environment, Public relations | 16 Comments

When Your Ad Campaign Makes News

The Wall St. Journal technology blog, “digit,” posted commentary yesterday about the ongoing feud between Adobe’s Flash product and Apple. (http://blogs.wsj.com/digits/2010/05/13/from-adobe-to-apple-with-love-not-really/?mod=rss_WSJBlog&mod=) This is an instance of companies competing over technology standards, prompted by new product capabilities (in this case, the proprietary Apple software running iPhones and iPads) and the ever evolving Internet. What’s interesting about this debate is the tactic that Adobe has used to draw attention–an advertising campaign. This is not unique in and of itself, however, the company has put itself front and center in the spotlight and resulted in a more public “back and forth” from the PR teams at the two companies. Yesterday’s blog post was updated today with a comment from the Apple PR spokesperson who confirmed the company is a supporter of open Web standards, unlike the Adobe Flash product. It seems Apple is correct, according to the W3 consortium that sets web standards. The consortium has officially endorsed HTML5 as an open web standard, which may eliminate the need for the Adobe Flash product. So, it’s a war of words, if you will.

Posted in Public relations, Technology | Tagged , , , , | 16 Comments

Cash for Popularity: The Latest Journalistic Twist

The NY Observer announced a new policy  of offering cash bonuses as an incentive to entice reporters to write about popular subjects and boost web visits to their stories. Read more here: http://www.theawl.com/2010/05/pink-weekly-debuts-cash-for-traffic-reporter-bonus-jackpot-scheme.

While this publication is not the NY Times or the Wall St. Journal, the idea behind it may open the door for editorializing, opinion pieces and entertainment for other news outlets. It made me think of the lead-in to the local TV FOX news affiliate last night. The top “news” story was about the TV show “24″ and star Kiefer Sutherland and that fact that his alter ego, a.k.a. Jack Bauer is ending his final crusade against terrorists in the final season of this hit TV show. Since when does prime time TV programming constitute news? According to FOX TV, that would be nearly every night. Recent studies indicate that the majority of Americans still get their news, in this order of priority: TV (local news first, national next) and now the Internet (Source: Pew Internet research: http://www.pewinternet.org/Media-Mentions/2010/CNN-Tech-Online-News.aspx)–and newspapers third. How do you get your news fix and do you care if it’s packaged as entertainment?

Posted in Journalism, Public relations | Tagged , , , , , , , , | 18 Comments

Facebook Dilemma

Read a post today that was highly critical of Facebook. Well, to be more accurate, it actually recommended deleting your Facebook account and provided the top ten reasons why this made sense. First, read the article here: http://www.rocket.ly/home/2010/4/26/top-ten-reasons-you-should-quit-facebook.html and then post your own thoughts about it. Is this just a rant of an unfriendly blogger or a well-thought out post by a disgruntled customer. Or, is it perhaps a thinly disguised attack piece by an employee of a competitor? The main question you need to answer is this: Should the company ignore it or respond?

Posted in Public relations, Technology | Tagged , , | 29 Comments

PR Crisis for British Petroleum

Television news coverage of the oil now washing ashore in Louisiana means sinking hopes of recovering from this environmental disaster anytime soon. As the BP-leased drilling platform caught fire and sank in the Gulf of Mexico last week, so did the hopes of top executives. Here’s a quote from BP CEO Tony Hayward “Reputationally, and in every other way, we will be judged by the quality, intensity, speed and efficacy of our response.” See more from the NY Times article here: http://www.nytimes.com/2010/04/30/business/30bp.html

It’s a classic case of oil spill damage control. All that is left for them to do is respond quickly, responsibly and show us the company has a conscience by taking action and telling the public what is being done. What do you think the company executives can do better? What should they do?

Posted in Public relations | Tagged , , , | 15 Comments

Why I will buy an Apple iPad in 2011

Apple iPad

Today Apple unveiled the innovative tablet computer, the iPad. As usual, the carefully crafted Apple marketing  hype machine provided widely speculated and carefully leaked information about the iPad that preceded the actual introduction today. According to the company, the iPad is “Our most advanced technology in a magical and revolutionary device at an unbelievable price.” Wow, that’s a lot of adjectives in a single sentence. Without buying into all of the marketing hype, I do agree that it does have some very cool new features in a slim 9×7 package. Most importantly, I believe it is a revolutionary product, like the iPhone, and that it will eventually replace my MacBook Pro laptop computer. It’s a slick enhanced version of the iPhone, albeit with computer-esque features. Consider this: it allows easy e-mail access, beautiful video playback, easy photo review and sharing and the ability to purchase and read e-books with simplicity and comfort. No eye strain or small screens that require me to flip pages every 5-7 seconds, like the Kindle application on my iPhone. From an avid book reader perspective, screen size matters. There is an innovative feature that allows a virtual keyboard, identical to the iPhone software that will surely please and or alienate some who prefer a more tactile input. Make no mistake about it, this is the computer of the future! When I looked at the seemingly inadequate storage size, from 16GB to the superior solid state 64GB, I realized three things: 1) the second generation will surely have a larger storage capacity, just like the second and third generation of iPhones, 2) the utility of this product matches how people will use it (more on that in a minute and 3) I will purchase one next year because the price will drop, new features will be added and the inevitable bugs will be fixed. Now, back to point No. 2: When was the last time you spent time updating Excel spreadsheets or typing a novel in Microsoft Word or even storing gigabytes of video or pictures while in transit or waiting in line? Even when I take public transportation or business trips, everything that I usually need to do can be accomplished with this iPad. The proliferation of off-site storage options either through my home computer system or via online storage sites will eliminate all of these concerns in the future. The beauty is that this is simply a lightweight, network access device! (Did you notice the sneaky data plan option from AT&T.) That’s right, sync it to your .me or Google account and you have access to all of your documents and photos stored elsewhere. It’s lightweight, easy to read and for newspapers, which are all going digital, the addition of photos and video makes it a perfect fit. What you begin to realize is that this matches human behavior and alters the use of computer laptops into the evolving market of smart tablets. As an Apple iPhone and MacBook Pro laptop user, it’s currently a luxury with redundant technology. However, there is most certainly an iPad in my future. My only question is always the same and it has to do with AT&T. Will I still be able to use a software hack and connect my iPhone to my iPad to get broadband Internet access when I can’t find WiFi? Or will I care?

Posted in Public relations, Technology | Tagged , , , , , | 21 Comments

Are bloggers really journalists?

Just read a fascinating opinion piece in The Daily News, by Andre Stepankowski, the city editor for this daily news media outlet. The thrust of his article is that “bloggers” or “citizen journalists” are not really journalists. And, he backs it up with some very compelling arguments. Read it here: http://tinyurl.com/l55xas. Now, I believe many people realize that bloggers are not professional journalists. And, I do believe a blog can be a useful forum to discuss and exchange ideas as long as ALL comments (with the exception of profanity-laden tirades and ads for Viagra) are allowed to be posted and remain unedited and uncensored. Sadly, that is not the case with some blogs that violate this Internet guideline of transparency. In fact, some spiteful blog moderaters will go so far as to take snippets of official news releases (as if they are doing your organization a favor!) or cut and past content out of context and then editorialize or skew the meaning and misinterpret the facts. What’s perhaps even more worrisome or hilarious, depending on how you see it, are the pseudonyms that hide the true identity of real people. Some people believe that if they comment on their own opinion pieces, masquerading as a different person, it will support their own cause. (With some blogs and new Internet tools, it’s fairly easy to see through the facade and identify the person when you examine the digital signature of the source). It is a laughable paradox that by promoting themselves, they actually do a disservice to the entire blogosphere. And, as Stepankowski puts it,  ”No one is talking about muzzling anyone here. Everyone is entitled to have his say, provided it doesn’t libel or slander anyone. But, as the saying goes, opinions are cheap because everyone has one, and not everyone knows the difference between opinion and fact.” Don’t you love America!

Posted in Journalism | Tagged , , , | 11 Comments

Marketing and PR on a shoestring budget

When I started my business nearly eight years ago (March 2001), the U.S. was entering a period of economic stress, with unemployment rising and layoffs, many industry sectors were experiencing a downtown. Entering 2009, we’re in a similar position, arguably more significant, however the challenge to any business marketing and PR effort is the same: do more with less–or at least maintain in the face of economic gloom. In this blog, I’ll explore a few of these ideas in more detail so that your business can prosper & grow in spite of the lean times. For now, let me suggest a few tips:

Be resourceful- use existing resources, employees. Provide training where needed. Learn a new skill.

Research/survey your customer base – What do you really know about your best customers or the prospective customers you are trying to reach?

Targeted advertising – don’t waste your money on coupon clippers, yellow pages advertising or broad-based advertising. Use pay-per clicks, targeted e-mail distribution lists and reach out to your existing customer base.

Use Effective PR – this means using publicity techniques using time-tested PR tactics that deliver attention, buzz and more importantly customers.

Posted in Customer service, Marketing, Public relations, Sales | Tagged , | 13 Comments